I’ve had some amazing results using the techniques I am about to describe for getting good customer service. I’ve been using these techniques to get good customer service for years. These techniques work with all different types of customer service representatives, but those with the most authority and best training have the greatest ability to do you the most good.

In the world of customer service, perception can mean the difference between a good or bad customer service experience. While some experiences are considered to be bad customer service, often it is merely the customer’s perception of the situation and inability to compromise that can turn a good customer service experience into a bad one.

Worried about the effects of a depressed economy on your business? Exceptional customer service is one of the few things that doesn’t necessarily require you to spend large amounts of money. The fact is you can greatly improve your level of customer service in any economy. In doing so, you can develop ardent customer advocates who ensure your revenues keep coming in no matter what the economic weather may be. Using the example of a ski resort, we explore what we can do for very little money to ensure exceptional customer service.

There is so much lip service paid to customer service that even those businesses that provide lousy customer service begin believing their own hype about how the customer comes first. The fact is that most businesses do a very poor job of serving their customers. Many have simply fooled themselves into thinking that they are doing a wonderful job of providing outstanding service. Avoid being one of those businesses.

History has shown that many companies think of customer service as a reactionary response to a customer issue/problem. In the past and still in present day Customer Service focuses on how to deal with customer complaints/issues after the customer is already unhappy about an issue. This is like closing the barn door after the horses got out.