Protect and build your brand during the Holiday Season. There are 5 ways to increase customer service loyalty during the Holiday Season.

I read an amazing statistic in an article written by the Canadian Management Centre. The average company loses half their customers in 5 years and half their employees in 4 years. This has significant impact to overall customer, employee, investor and supplier loyalty. Wow! Think about that statistic. 100% customer turnover in 5 years and 100% employee turn over in 4 years. Management at all levels must understand the changing role and importance of front-line customer service operations to achieve the core mission of the business, i.e., customer retention, customer acquisition, customer satisfaction, employee retention and increased profitability.

Does your home based business offer excellent customer service? Customer service is the life blood of all home based businesses. Here are some ways to blow your customers away!

Customer service online can be truly appalling. This article tells you what not to do and what to do.

Who among us hasn’t had an unpleasant dining experience thanks to a rude waiter, lousy food and bad service? From the telephone to the table, customer service is defined by anticipating the demands of customers, and these days, customers are demanding more; specifically in the way of service, and service starts as soon as the guest walks through the door. The old adage, “You never get a second chance to make a good first impression” still holds true today, especially in the hospitality industry, and equally important is the guest’s lasting impression.