Instead of focusing on finding the best small business opportunities, it is important to understand the level of effort and time that will be spent on that business

There is so much lip service paid to customer service that even those businesses that provide lousy customer service begin believing their own hype about how the customer comes first. The fact is that most businesses do a very poor job of serving their customers. Many have simply fooled themselves into thinking that they are doing a wonderful job of providing outstanding service. Avoid being one of those businesses.

History has shown that many companies think of customer service as a reactionary response to a customer issue/problem. In the past and still in present day Customer Service focuses on how to deal with customer complaints/issues after the customer is already unhappy about an issue. This is like closing the barn door after the horses got out.

Are you tired of working for someone else? Do you feel that you have a great idea that can be the start of a great business? Do you see opportunities everywhere you look? Well, then, you might just be an entrepreneur.

Well, a lot actually. Do you get the feeling that almost none of the programs for small business seem to help much? Do you feel that you are spinning your wheels and there’s nowhere and no-one to turn to for help? Are you starting to feel that there is something wrong with you and it’s your fault that the business isn’t successful?