Protect and build your brand during the Holiday Season. There are 5 ways to increase customer service loyalty during the Holiday Season.

I read an amazing statistic in an article written by the Canadian Management Centre. The average company loses half their customers in 5 years and half their employees in 4 years. This has significant impact to overall customer, employee, investor and supplier loyalty. Wow! Think about that statistic. 100% customer turnover in 5 years and 100% employee turn over in 4 years. Management at all levels must understand the changing role and importance of front-line customer service operations to achieve the core mission of the business, i.e., customer retention, customer acquisition, customer satisfaction, employee retention and increased profitability.

Does your home based business offer excellent customer service? Customer service is the life blood of all home based businesses. Here are some ways to blow your customers away!

One of the challenges I had to face as a start-up entrepreneur was that of trying to intelligently sort out the wheat(useful stuff) from the “chaff” (nonsense) in the relentless barrage of mostly unsolicited advice I got from various quarters. Almost every one had one tip or the other – or dos and donts – to offer me. Quite frequently, they found reason to offer me advice soon AFTER they saw that I had – again – fallen flat on my face trying out a new plan aimed at achieving my intended purpose. It was quite difficult deciding who to listen to, or take seriously. In this article I share the insights I gained from learning to deal – quite effectively – with this problem.

This article evaluates the most common sources of working capital for small businesses. It also provides an overview of the options available to business owners that are looking for working capital.