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	<title>Ravens Hollow Business Community &#187; unhappy customer</title>
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		<title>Dealing With Difficult Customers by Nikola Marshall</title>
		<link>http://ravenshollow.apageor2.com/blog/2009/07/26/dealing-with-difficult-customers-by-nikola-marshall/</link>
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		<pubDate>Mon, 27 Jul 2009 01:05:57 +0000</pubDate>
		<dc:creator>Raven</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[customer respect]]></category>
		<category><![CDATA[difficult customers]]></category>
		<category><![CDATA[unhappy customer]]></category>

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		<description><![CDATA[An irate and unhappy customer can be a headache for the employee dealing with them, but, if you use the correct tact, it can become a win-win situation. A few rules of conduct and you should both walk away happy. First, always remain calm. Don&#8217;t jump to the defensive. If you are relaxed, it will [...]]]></description>
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